Results: Consistently handles up to 200 calls and up to 50 emails per week exceeding goals by 10%; Accuracy is typically over 100% and over the assigned goal metrics.
Key Competencies: Tier 1 and 2 customer tech support, customer service mindset, facilitate knowledge and skill development in others, developing numerous solutions for customers to find the best solution, and assisting customers via phone and email.
Soft Skills: Strong written and verbal communication skills, problem-solving, ability to break large problems down to smaller pieces, go-getter attitude, passion for technology and helping customers.
This candidate is available for work in both customer and technical support roles. They are open to both contract and contract to hire opportunities, and are also prepared to begin working remotely immediately.
For more information about this candidate, please contact Michelle O’Kelley or complete this short form: