Technical Support Specialist Brings Wide-Ranging Experience with Internal and External Clients

With experience in medical technology, manufacturing and research development companies, this technical support specialist brings knowledge of various systems from security badges to management systems and proprietary software. With experience in both internal and customer-facing support, their knowledge of various systems and strong customer service skills make them an excellent addition to your IT team!


  • Provided technical support to internal and external end users, documenting tickets and informing knowledge base articles while improving customer satisfaction.
  • Implemented new internal technology systems and updates, including managing hardware and software setup for new hires.
  • Troubleshot Windows 10 and Mac OS, motorized management systems, Apple and Android tablets and proprietary software, including password resets, data synching, and other issues.

Key Competencies

  • Technical support
  • Customer service
  • Systems analysis

Technical Skills

  • Windows 7 and 10, IOS and Android
  • Office 365
  • Finesse
  • ServiceNow
  • AirWatch
  • Active Directory

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: