This Customer Service Manager for ATG was promoted often in the eight years that she worked with her last employer. As their customer service manager, this candidate oversaw 14 direct reports. Her responsibilities included managing the team, order processing, running project metrics, handling complaints and resolving issues. As the order processing supervisor, she managed nine direct reports. This candidate also trained customer service and order processing teams, resulting in less turnover. In both roles, she set and implemented metrics to measure employee and team performance. Highlights include:
- Appointed by senior leadership to the company’s Supervisor Development Team
- Led multiple projects along with performing her day to day responsibilities
- Fantastic communication and management skills