Experienced in coordinating high-performing customer service teams, this candidate brings a strong background in operations management and team building, leading to excellent results in process improvement for teams in highly regulated industries. In addition to process improvement, their expertise in developing training programs that increase operational efficiency is sure to benefit your customer service and HR teams!
- Redesigned training and performance evaluation for employees, cutting training time in half and increasing customer satisfaction by 40%.
- Maintained order accuracy of over 99% in a regulated industry, reviewing eligibility requirements and facilitating deliveries.
- Closed process gaps in collaboration with account managers, implementing findings into training programs to reduce internal error by 30%.
- Operations management
- Process improvement and workflow development
- Training and development
- Team building and coordination
- Leadership and teamwork
- Cross-functional collaboration
- Relationship building
For more information about this candidate, please contact Michelle O’Kelley or complete this short form: