Vernon is an outstanding customer service candidate for Advent Talent Group with stellar communication and de-escalation skills. He is seeking a company where he can grow his career and utilize his passion for helping others.

Some key highlights include:

• Handles 60+ inbound/outbound calls per day with elderly clientele, including customer de-escalation
• Experience collecting payments, taking orders, and handling customer inquiries about medical claims, co-pays, and coverages
• Possesses an expertise on Medicare, durable medical equipment, and familiar with medical terminology/diagnosis codes