A great conversationalist with strong leadership and coaching skills, this seasoned Operations Manager has proven experience in program development, project management, organizational change leadership and program management, building top-performing teams that consistently exceed performance metrics!
- Created and managed high-performing teams that consistently exceeded performance metrics, including maintaining a 72% customer retention rate that was 17% above target.
- Reduced company costs by $4.5 million and gained new business through analyzing voice of customer feedback and app user data, using findings to develop new programs and close programming gaps.
- Led various internal consulting projects beyond the scope of regular duties, including collaborating with sales and marketing and coordinating interdepartmental training.
- Operations management and optimization
- Program management and development
- Change management
- Performance analysis
- Leadership and development
- Relationship building
For more information about this candidate, please contact Michelle O’Kelley or complete this short form: