Operations Manager and Program Developer Builds Top-Performing Teams

A great conversationalist with strong leadership and coaching skills, this seasoned Operations Manager has proven experience in program development, project management, organizational change leadership and program management, building top-performing teams that consistently exceed performance metrics!


  • Created and managed high-performing teams that consistently exceeded performance metrics, including maintaining a 72% customer retention rate that was 17% above target.
  • Reduced company costs by $4.5 million and gained new business through analyzing voice of customer feedback and app user data, using findings to develop new programs and close programming gaps.
  • Led various internal consulting projects beyond the scope of regular duties, including collaborating with sales and marketing and coordinating interdepartmental training.

Key Competencies

  • Operations management and optimization
  • Program management and development
  • Change management
  • Performance analysis

Soft Skills

  • Teambuilding
  • Leadership and development
  • Relationship building

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: