This customer service expert has a background in client support and claims with a demonstrated ability to build a strong rapport with customers. This candidate provides top-notch service by seeking to understand the “why” behind each scenario. With 5 years of experience in customer service, they’ve developed a knack for problem solving and ensuring the customer feels valued.
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Expertly handles escalated calls. Guides upset customers and provide support with a clear, step by step process on how to resolve the issue.
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Provides support to brokers, clients, employees, and customers via phone and email.
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Proficient with Salesforce, Microsoft Office Suite. Office 356, Google Applications, and both 10-Key and alpha numeric data entry.
For more information about this candidate, please contact Michelle O’Kelley or complete this short form: