This customer service representative is so good, customers will ask for them by name. Their previous employer said, “I’ve never seen someone come into this place and build a bond with customers as fast as they have.” This candidate is responsible, on-time, a team player and never says “that’s not my job”.
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Added supervisor’s work and stepped into dispatching and scheduling technicians within 3 months.
In previous role they took old, outdated install packets and developed a new way to access and organize them, resulting in increased speed and decreased mistakes.
Driven towards goals, they have experience in large call centers with heavy call volume.