Experienced IT Support Specialist Has Both Leadership and Technical Skills

If you’re seeking an experienced IT Support Specialist, this candidate can troubleshoot and maintain a myriad of hardware and software systems while coordinating teams using project management best practices. With extensive technical skills and experience in working internally and externally, their strong ability to communicate complex technical issues to end-users using simple terminology make them an excellent fit for your support team!


  • Provided technical support for enterprise-level software products, working directly with customers to manage escalation for complex problems and using virtual lab environments to replicate issues.
  • Managed day-to-day troubleshooting, system maintenance and other support, including supplying equipment, identifying security risks, managing user accounts, and updating and migrating software.
  • Ensured minimal disruption from system outages, identifying and mitigating failures for various systems in collaboration with field technician teams.

Key Competencies

  • Hardware and software troubleshooting
  • Network monitoring
  • Operations management
  • End-user support

Technical Skills

  • Operating systems: Windows, OSX, Linux, iOS and Android
  • Software: Active Directory, Cisco, Windows, ServiceNow, LANDESK, RealVNC and more
  • Languages: Python, Linux and C#

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: