Are you seeking a dynamic business analyst who brings more than 10 years of invaluable experience to the table? Look no further! Our featured talent is a highly analytical business analyst with deep expertise as an IT Business Analyst, Data Analyst, and Product Owner.
- Played a pivotal role in the successful launch of national software to over 11,000 infield users.
- Took the lead in a project to revamp the “my account” section of the company’s customer-facing website while introducing new order-tracking functionality.
- Collaborated with co-leads and program managers to plan, coordinate, and implement agendas for monthly meetings.
- Proficiency in SQL query language facilitated custom reporting and troubleshooting, enhancing technical support processes.
- Strategic leadership extended to managing a technical support team and overseeing hardware device procurement and maintenance.
- Adeptly managed and coordinated the support relationship with the software vendor, ensuring seamless communication and issue resolution.
- Data mapping
- Agile and Waterfall
- Project management
- Requirements gathering
- Data analysis
- Use cases
- Risk management
- User acceptance testing
- Data mining and data mapping