End-To-End Customer Support Specialist Handles High Call Volumes

This experienced Customer Support Specialist has an impressive skillset, able to both serve as both a first point of contact for an organization and a technical resource for customers. Their ability to manage the end-to-end customer experience in a high-volume environment while also ensuring accurate documentation make them a great resource for any relationship management-oriented positions!


  • Serviced over 50 calls daily, ensuring proper documentation in the CRM database.
  • Managed troubleshooting and training customers on new products and services.
  • Responded to incoming calls and email requests, carrying out various services to customers and compiling data reports in a highly regulated industry.

Key Competencies

  • Customer service and relations
  • Data analysis and reporting
  • Training and troubleshooting
  • CRM databases

Soft Skills

  • Teamwork and collaboration
  • Verbal and written communication
  • Strong work ethic and accountability

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: