Customer Service Specialist Handles High-Volume Calls and Complex Issues with Ease

A clear communicator comfortable working in fast paced environments, this candidate’s organization and multitasking skills have led to a track record of consistently meeting metrics in a variety of customer-facing roles. With excellent communication skills and knowledge of various administrative and back-end functions, including supply chain, filing and order processing, they’re a quick learner and technically savvy candidate to add to your customer service team!

Highlights

  • Worked in a high-volume call environment, answering 80 to 120 calls per day and consistently meetings metrics.
  • Assisted customers with complex issues, including loan payments, housing issues and insurance plans, multitasking between 10 different systems.
  • Managed administrative duties, including filing, order processing, preparing documents and data management in regulated industries.

Key Competencies

  • Customer service
  • High-volume call center
  • Complex problem-solving and de-escalating

Technical Skills

  • Salesforce, SAP and ERM systems
  • Microsoft Office and other office technologies
  • Ability to type 60-65 wpm

For more information about this candidate, please contact Michelle O’Kelley or complete this short form:



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