A clear communicator comfortable working in fast paced environments, this candidate’s organization and multitasking skills have led to a track record of consistently meeting metrics in a variety of customer-facing roles. With excellent communication skills and knowledge of various administrative and back-end functions, including supply chain, filing and order processing, they’re a quick learner and technically savvy candidate to add to your customer service team!
Highlights
- Worked in a high-volume call environment, answering 80 to 120 calls per day and consistently meetings metrics.
- Assisted customers with complex issues, including loan payments, housing issues and insurance plans, multitasking between 10 different systems.
- Managed administrative duties, including filing, order processing, preparing documents and data management in regulated industries.
Key Competencies
- Customer service
- High-volume call center
- Complex problem-solving and de-escalating
Technical Skills
- Salesforce, SAP and ERM systems
- Microsoft Office and other office technologies
- Ability to type 60-65 wpm
For more information about this candidate, please contact Michelle O’Kelley or complete this short form:
47602