Customer Service Specialist Boosts Sales Growth and Customer Satisfaction

This Customer Support Specialist brings deep experience serving as a main point of contact for customers, with a dedicated history building product knowledge, increasing sales and managing the end-to-end customer experience. Paired with their positive attitude and drive for growth make him a great resource for a wide range of customer facing roles!

Highlights

  • Managed the customer experience, including order progression and assisting in outbound sales, leading to a nearly $8 million increase in sales.
  • Trained and monitored new hires and aided in process improvement efforts.
  • Carried out troubleshooting with customer issues, communicating complex topics and acting as a subject matter expert for technical issues internally.

Key Competencies

  • Customer experience management
  • Troubleshooting
  • Process improvement

Soft Skills

  • Leadership and teamwork
  • Training
  • Customer service

For more information about this candidate, please contact Michelle O’Kelley or complete this short form:



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