This Customer Support Specialist brings deep experience serving as a main point of contact for customers, with a dedicated history building product knowledge, increasing sales and managing the end-to-end customer experience. Paired with their positive attitude and drive for growth make him a great resource for a wide range of customer facing roles!
Highlights
- Managed the customer experience, including order progression and assisting in outbound sales, leading to a nearly $8 million increase in sales.
- Trained and monitored new hires and aided in process improvement efforts.
- Carried out troubleshooting with customer issues, communicating complex topics and acting as a subject matter expert for technical issues internally.
Key Competencies
- Customer experience management
- Troubleshooting
- Process improvement
Soft Skills
- Leadership and teamwork
- Training
- Customer service
For more information about this candidate, please contact Michelle O’Kelley or complete this short form:
84553