This creative and dynamic customer service representative not only handles high-volume call environments and resolves complex customer issues, but their background in operations and ERP systems make their problem-solving skills applicable to various areas of an organization. With impressive results in profit and loss reporting coupled with customer service experience in nonprofit, finance and retail contexts, their wide-ranging knowledge and skills make them a great fit for any operations team.
- Worked in a high-volume call center environment, fielding over 50 calls daily and assisting callers through complex issues.
- Managed customer order placing and data processing, working with customers to ensure the accuracy and completion of all documentation.
- Worked with profit and loss teams, increasing reporting participation by 12% across 5,000 franchises and reducing discrepancies by 13%.
- Customer service
- Operations and P&L
- ERP systems
- Technical skills include Microsoft Office and CRM systems
- Time management
For more information about this candidate, please contact Michelle O’Kelley or complete this short form: