Customer Service Representative has Natural Abilities (and Always Meets Their Metrics)

A born Customer Service Representative, this candidate has a natural ability to remain calm in the face of difficult situations with an empathetic communication style that the customers love! Coupled with great problem solving and planning skills, they are a fabulous person to for any customer service role.


  • Collected on past-due accounts, navigating difficult situations with a calm and empathetic communication style and offering financial counsel.
  • Successfully met their metrics, earning a top collector of the month award multiple times.
  • Assisted in developing department management plans, building a rapport with clients and teammate.

Key Competencies

  • Customer Service
  • Call center service
  • Management plans

Soft Skills

  • Remaining calm under pressure
  • Deescalating difficult situations
  • Empathetic communication

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: