A born Customer Service Representative, this candidate has a natural ability to remain calm in the face of difficult situations with an empathetic communication style that the customers love! Coupled with great problem solving and planning skills, they are a fabulous person to for any customer service role.
- Collected on past-due accounts, navigating difficult situations with a calm and empathetic communication style and offering financial counsel.
- Successfully met their metrics, earning a top collector of the month award multiple times.
- Assisted in developing department management plans, building a rapport with clients and teammate.
- Customer Service
- Call center service
- Management plans
- Remaining calm under pressure
- Deescalating difficult situations
- Empathetic communication
For more information about this candidate, please contact Michelle O’Kelley or complete this short form: