This experienced customer service representative for ATG has exceptional problem solving, listening and resolution skills.

Highlights include:

Able to retain several clients who called to cancel due to an increase in their bills. She found a new promo rate which would accommodate their budget and retain them as a customer.

Demonstrated listening skills:  one example includes calming an angry and shouting customer. She listened to the concerns and resolved the situation quickly and efficiently resulting in customer retention and satisfaction.

Fun fact:  This candidate is fluent in Creole French