Customer Relations Specialist Has Administrative Experience and Elevated Skills

This customer-facing jack of all trades possesses expert customer service abilities, including managing escalated issues and carrying out managerial duties. Their experience within a high-volume call environment, paired with sales and administrative experience, make them an excellent resource for managing the customer experience and providing a knowledgeable point of contact both internally and externally!

Highlights

  • Served as an interdepartmental resource for escalated customer issues and updated customers on order status through end-to-end monitoring.
  • Managed quotes and order entry daily within the CRM, including upselling to customers and maximizing profits.
  • Performed various managerial and administrative duties, including process and workflow improvements to increase department efficiency, filing, training, recruiting, and coaching.

Key Competencies

  • Customer service
  • Project and office management
  • Sales
  • Technical Skills include Sage CRM and Sage 100

Soft Skills

  • Leadership and training
  • Communication
  • Problem solving

For more information about this candidate, please contact Michelle O’Kelley or complete this short form:

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