This customer-facing jack of all trades possesses expert customer service abilities, including managing escalated issues and carrying out managerial duties. Their experience within a high-volume call environment, paired with sales and administrative experience, make them an excellent resource for managing the customer experience and providing a knowledgeable point of contact both internally and externally!
Highlights
- Served as an interdepartmental resource for escalated customer issues and updated customers on order status through end-to-end monitoring.
- Managed quotes and order entry daily within the CRM, including upselling to customers and maximizing profits.
- Performed various managerial and administrative duties, including process and workflow improvements to increase department efficiency, filing, training, recruiting, and coaching.
Key Competencies
- Customer service
- Project and office management
- Sales
- Technical Skills include Sage CRM and Sage 100
Soft Skills
- Leadership and training
- Communication
- Problem solving
For more information about this candidate, please contact Michelle O’Kelley or complete this short form:
84545