Customer Experience (CX) Expert Develops Strong KPIs and Delivers Sales Conversions

If you’re after CIA-level strategy to meet your most challenging goals, this candidate uses proven, data-driven skills to increase engagement and optimize campaigns. This candidate is the optimal addition to your strategy team with expertise in multiple technologies, leadership and collaboration skills, and a laser focus on understanding user experience and motivation.

Highlights

  • In less than 6 months, created a content strategy plan for a company website; collaborated with business partners to relaunch the legacy site, conducted evaluations, and compiled optimization recommendations for the campaign.
  • Increased sale conversion through advanced segmentation models using data from email marketing.
  • Aligned experiments and data to business goals, optimizing outreach strategies for multiple B2C brands.

Key Competencies

  • Marketing strategy, including KPI development, conversion rate optimization, VOC, and segmentation.
  • Email campaign optimization and lead generation.
  • Evaluation of strategic campaigns and creation of post-campaign recommendations
  • Technical skills include Google Analytics and Google Optimize, FullStory, ForeSee CX Suite, Thunderhead One, Smartsheet and more!

Soft Skills

  • Management and leadership of cross-functional teams to execute strategic goals in a timely manner
  • Collaboration with multiple teams to achieve client and in-house goals

Contact Us About This Candidate

For more information about this candidate, please contact Katy Smith or complete this short form:


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