Certified Senior Customer Service and Administrative Professional Goes Above and Beyond

Bringing a strong professional and educational background, this candidate not only brings experience in high-volume customer service environments in multiple tiers of customer support, but also holds certifications in business administration and customer service. Their strong active listening skills, technical abilities, tenacious personality and passion for going above and beyond for customers and clients make them a leading addition to any service team!


  • Fielded over 60 calls per-day, solving issues for high-value clients and achieving a customer satisfaction score of 94%.
  • Managed tier 1 and tier 2 customer support, including processing orders, providing technical support, and communicating detailed knowledge of products, pricing and availability.
  • Gained experience in both in-person and call center customer service roles, gaining knowledge of various technologies and the ability to quickly learn new products and services.

Key Competencies

  • Multi-channel customer support
  • Order processing and tracking
  • CRM administration
  • Technical skills include Zendesk, Salesforce and ServiceNow

Soft Skills

  • Professional communication
  • Quickly building product knowledge
  • Relationship building

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: