Looking for an experienced and award-winning collections specialist? Self-motivated and highly detail-oriented, this candidate thrives in fast-paced environments with a track record of consistently exceeding metrics in high-volume environments.
- Made 300-500 outbound calls on a daily basis for a third party collections company, as well as answering inbound calls.
- Created payment plans in-line with both client and customer needs to best resolve accounts, as well as processing one-time settlements using multiple systems simultaneously.
- Maintained call quality and efficiency, consistently exceeding goals and metrics and building rapport with customers, winning an employee of the year best collector awards.
- High-volume inbound/outbound call center
- Payment Plans and Processing
- Call quality and process compliance
- Relationship building
- Attention to detail
- Self-motivation and multitasking
For more information about this candidate, please contact Michelle O’Kelley or complete this short form: