Award-Winning Collections Specialist Exceeds All Expectations in High-Volume Environments

Looking for an experienced and award-winning collections specialist? Self-motivated and highly detail-oriented, this candidate thrives in fast-paced environments with a track record of consistently exceeding metrics in high-volume environments.


  • Made 300-500 outbound calls on a daily basis for a third party collections company, as well as answering inbound calls.
  • Created payment plans in-line with both client and customer needs to best resolve accounts, as well as processing one-time settlements using multiple systems simultaneously.
  • Maintained call quality and efficiency, consistently exceeding goals and metrics and building rapport with customers, winning an employee of the year best collector awards.

Key Competencies

  • Collections
  • High-volume inbound/outbound call center
  • Payment Plans and Processing
  • Call quality and process compliance

Soft Skills

  • Relationship building
  • Attention to detail
  • Self-motivation and multitasking

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: