Accomplished Call Center and Operations Specialist Trains and Mentors New Employees

This skilled operations specialist is professional with a proven track record, bringing a wealth of experience in workforce analysis, operations management, and customer service. Their expertise spans diverse industries, demonstrating proficiency in optimizing call center performance, financial systems auditing, and streamlining operations for enhanced efficiency.

Key Competencies

  • Conducted training for new contractors, achieved promotion to the team handling escalation cases.
  • Utilized call center tools for real-time monitoring and analysis, providing actionable recommendations.
  • Monitored and serviced daily requests from financial advisors, ensuring prompt account changes.


  • Workforce Management
  • Quality Control
  • Account Management

For more information about this candidate, please contact Kaylie Leib or complete our staffing request form: