This Award Winning Customer Service Manager Will Elevate Your Team to Exceed KPI’s

This award winning Customer Service Manager will elevate your entire team to exceed their KPI’s. They have been managing call centers for over 7 years and have a proven track record of not only exceeding their own metrics, but successfully motivating others to exceed their metrics. They excel in team building, project Management and complex problem solving.
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  • Recognized as the Customer Service Person of the Year from the Minnesota Housing Finance Agency.
  • Set KPIs for all teams to improve error rate to less than 2%, annually and worked cross functionally with department leaders to improve on time delivery from 75% to 98%.
  • Using change management processes, standardization of training, and updating processes, reduced labor costs in the customer service department by 20%.

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: