Technical Support Specialist Nurtures Confidence in Customers

This Technical Support Specialist has been on several assignments with Advent, where supervisors spoke highly about their ability to diffuse customers, intonation, and listening skills. This candidate also holds a BA in Psychology, supporting a unique ability to understand and assist customers on a deeper level.
This technical support candidate worked Tier 1 tech support throughout their entire college career and recently finished a contract as a Consumer Technical Support agent. This candidate has a talent for instruction; developing knowledge and skills in others through asking key questions, demonstrating solutions, and expressing ideas and details concisely and coherently.This featured talent aims to help people utilize technical skills it a way that comes naturally to them. This candidate excels with teaching customers more about their products so they can operate them with confidence.

Results: Consistently handles up to 200 calls and up to 50 emails per week exceeding goals by 10%; Accuracy is typically over 100% and over the assigned goal metrics.

Key Competencies: Tier 1 and 2 customer tech support, customer service mindset, facilitate knowledge and skill development in others, developing numerous solutions for customers to find the best solution, and assisting customers via phone and email.

Soft Skills: Strong written and verbal communication skills, problem-solving, ability to break large problems down to smaller pieces, go-getter attitude, passion for technology and helping customers.

This candidate is available for work in both customer and technical support roles. They are open to both contract and contract to hire opportunities, and are also prepared to begin working remotely immediately.

For more information about this candidate, please contact Michelle O’Kelley or complete this short form: