This customer service candidate has experience with scheduling highly complex medical appointments and following HIPAA compliance. Her PCA/DSP experience and familiarity with medical terminology are useful in a variety of medical customer support roles. She also has a knack for upselling and handles 100 + inbound calls per day, plus outbound calls and customer de-escalation.
In addition to the customer service field, this candidate has worked as a receptionist. She has expertise in creating Excel reports and proposals, phone/email communication, creating and managing invoices, file maintenance, and distributing checks.
This candidate’s technical skills include Epic software, Microsoft Office programs, Sharepoint, and Salesforce. Supervisor’s describe her as personable, empathetic and patient.
For more information about this candidate, or more of our top available candidates, please contact Kali Whyland right away!