This HRSolutions candidate has experience managing a team of customer service reps and administrative support. Her teams have been responsible for customer service across North America. She onboards new customers, sets up tax information, resolves customer issues, and conducts performance reviews. This candidate conducts new-hire interviews and oversees all time-cards. Furthermore, she backs up the international customer service team as needed and helps determine training needs.
This candidate has an excellent track record of employee retention on her teams.
Other highlights include:
- Works and forms relationships with all teams across the company
- Conducts training on SAP, Lotus Notes and customer service expectations
- Asked to lead and/or participate in project teams