This results-driven Customer Success Manager is best known for driving revenue and building strong and lasting customer relationships. They have a keen ability to digest complex technical information, proactively address core issues, and collaborate cross-functionally to best serve their customers.
With solid experience in the manufacturing industry, this candidate understands how to manage large scale logistics projects. In their last role, they were recognized for their ability to manage multiple complex projects. From strategic planning through execution, they consistently deliver exceptional results and unbeatable customer experiences.
This featured talent exceeds goals by developing and maintaining customer relationships and having a firm understanding of customer’s needs. This candidate is dedicated to achieving both personal, and overall business goals.
Results: Earned a 96% in customer satisfaction from CSAT survey results; Partnered with large fleet accounts to implement best in class practices resulting in $234K savings; Landed a $6 million contract in a competitive head-to-head vendor test.
Key Competencies: Certified Professional Project Manager (CPPM) and Certified Transportation Professional, white-glove customer service skills, process and project management, ability to work cross-functionally between departments, keep multiple projects moving forward at once.
Soft Skills: Excellent written and verbal communication skills, strong leader, problem-solving, and willing to go the extra mile for customers.
This candidate is available to start working remotely immediately and is open to both contract and direct hire opportunities.
For more information about this candidate, please contact Michelle O’Kelley
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