How Advent Helped One Major Non-Profit Staff 40 Helpline Specialists in 48 Hours

Woman with a headset on working from home.

The Organization: Large Non-Profit, Long Term Client & Partner

For more than 100 years, this organization has met and responded to changing needs in the greater Twin Cities, helping to ensure a better future for all. This large non-profit strengthens, supports, and maximizes the collective impact of the nonprofit sector by connecting leaders, training teams, and providing grants and technical assistance.

Advent Talent Group has maintained a close and successful partnership with this organization for more than 10 years.

The Problem: Helpline Specialists Needed Quickly to Meet Growing Demand

When the economic impact of COVID-19 made the housing crisis in the Twin Cities region more severe this past year, our long-term non-profit partner reached out to us for help. They needed to quickly scale up their housing resource helpline with a team of qualified, temporary employees.

This resource helpline is available 24/7 and in 100+ languages – staffed by certified community resource specialists who are trained to provide referrals to resources and services, including housing, food, childcare, education, and employment. Specialists leverage 40,000+ statewide resources, address 52 urgent needs every hour and provide approximately 460,000 referrals per year.

A total of 40 helpline specialists needed to be employed quickly, over three different shifts, with an emphasis on bilingual candidates. Advent Talent Group got to work immediately!

The Solution: Staffing a Large Helpline in 48 Hours

Within minutes of the request, Advent had reached out to hundreds of potential candidates, leveraging our deep candidate network, community partnerships, and other key referral resources. Our team was fielding responses and screening candidates within the hour.
In 48 hours, our team had filled 32 of the 40 openings and reached 100% fulfillment within a matter of days. Our recruiting team screened hundreds of applicants, ensuring that each individual presented for consideration met the required qualifications.

The Results: Quick Turnaround Ensures Timely Response to Community in Crisis

Because of the speed that Advent provided helpline support staff, our client was able to focus on other important aspects, such as preparing onboarding and training for the new hires and managing technical logistics associated with a large work-from-home initiative.
Most importantly though, this quick response time enabled individuals and families across Minnesota to receive critical and timely resources from this organization during a period of crisis and uncertainty.
Over the next six months, Advent collaborated closely with our client, adjusting staffing levels for the project accordingly. Most recently, a new request was made to increase staffing support for the program.  Our team is thrilled for the opportunity to assist our non-profit partner and contribute to this valuable community service once again.
“We do business with you because you are reputable and trustworthy – and you deliver!”
– Director of HR

Contact Advent Talent Group!

Not all hiring challenges are filled in such a short amount of time (nor should they be!). However, for Advent Talent Group, fast and quality hiring is not a fluke. We consistently cut hiring time by 50% or more for our clients’ key projects and initiatives. Plus, we make hiring top candidates affordable and timely.
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